SB8200

DOCSIS 3.1 modem

  • 4 Topics
  • 6 Replies

4 Topics

B
BobMFish
asked in SB8200

modem updates

How often are updates sent to Comcast to update our modem‘s at home?

0
B
4 days ago
W
whcattyFish
asked in SB8200

SB8200 Recurring Crashes

Purchased new SB8200 in February and installed and activated it per Comcast and Arris instructions.  Had new Linksys MR9600 router already installed and operating. Had no trouble for a few weeks and for 3 months now recurring crashes and DOCSIS 3.1 dropped to DOCSIS 3.0.  However, the DOCSIS chipset remains online to Comcast and they show the modem and system still up and operating with no indication or record of outages from their viewpoint.  Had 5 Comcast technician onsite inspections and nobody has the answer.  Currently have a borrowed Comcast Xfinity modem in place and absolutely no outages, slow downs, or connection issues which is at least circumstantial evidence that the Arris SB8200 modem is faulty.  Rebooting resumes internet connection and service but only briefly before another crash.  I do not know whether SB8200 is incorrectly configured but I changed nothing after taking it out of the box and would not know how anyway.  If there is a solution I would be interested in bei

0
W
4 days ago
S
Siuu1994Mini Mal
asked in SB8200

Why my ports on the SB8200 are not working?

Hello community,I was wondering why when i plug my computer to the back of my SB8200 the internet is not working, but my router is plug it and it is working? 

3
P
1 month ago
R
RD2ARRISFish
asked in SB8200

SB8200 Ethernet Ports

Why are there two Ethernet ports on my SB8200?  Seems only one works at a time.

3
TechRep
1 month ago

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