Features and Services

I have an odd cell phone and printer from one of my neighbors showing in the Surfboard Central app after running a scan. I would like to deny this IP or Mac device but I find no option to do so using the SB Central app. I could do this if I log directly into my G-36 modem using the web interface but right now I have Wifi OFF so that the W30’s on my mesh setup handle the devices in my home. Does anyone have instructions on how to knock unwanted devices off your channels?

hello, does anyone have the API for Arris VIP7002W IPTV Box? kind regards

Hi i have VIP7802 from Du telecom but i need to update it firmware because i cant able to use it as a android device can u help me out thanks

I don’t see the network on my windows 10 computer in the other room maybe 15 meters of the router. It’s an stationary computer so it can’t be moved. The Wi-Fi is working perfectly on other devices so I don’t really know what the problem is. The router is connected via cable from the network provider (when I plug out the router from the cable it doesn’t work) so I can’t move the router

hi, I have a Sofabaton U2 remote control, and now I have a new tv/internet provider(Ziggo, here in the Netherlands), which provided me the Arris VIP5002W-ZG. (they call it the Ziggo Next Mini) Seems this one is a fully bluetooth controlled device? My tv has an option to pair a bluetooth device, so I managed to do that with my Sofabaton remote control. That works. The VIP5002W-ZG unfortunately has no option to pair a bluetooth device. (It did automatically find my Sony receiver and my Xiaomi TV for volume control for example) And my Sofabaton remote control has no option to learn bluetooth signals. So what I am looking for, is the(or better all) bluetooth codes for this specific Arris VIP5002W-ZG. Sofabaton do have an Arris VIP5002W in their database, but it's not working for me to control my VIP5002W-ZG.(it's even in their infrared database…...) I read a lot of people with Samsung one remotes, Logitech or other universal programmable remotes have this same issue with the Ziggo Next Min

Using Samsung A52S5G handset I started to notice apps were loading really slowly BBC iPlayer, Amazon,Netflix all the usuals, over Wifi YOUFIBRE 150 Mbps. The handset mobile data would load them instantly. Youfibre live chat had no idea, iPlayer support suggested it was my ISP. Samsung live chat had no idea but tried several fixes. Anyway Youfibre engineer visited today on unrelated matter and I asked him and he had immediate resolution. The Youfibre team had enabled both bands on my NVG578LX. This he said would solve the issue, he reset router to 2ghz only , immeditely all apps are responding as fast as they should be.

I have an Arris modem/router DG3270a that I’m trying to set parental controls on. I’ve logged in and added all the keyword filters and website filters. I’ve checked the box that enables Parental controls, and clicked apply. The parental controls are still not working. What do I need to do next?

I have an ARRIS DG3450, In: Parental Control > Managed Sites, I've added https://www.tiktok.com/ (always) checked each device NO, but can still access tiktok on all devices, Am I missing something?

All i needed to know was , is Arris a ISP also?

I am trying to get to a log in site but cannot locate a site. Can someone please help me?

i dont do social..all i have is a simple question which requires ONLY a simple answer… im very busy and leave if im made to wait

New user senior. HELP! Recommendations. Multi issues. Can’t log in web interface. Can’t check speed (1.2 GB), Failed to configure. (sometimes speed posted on home page network) speed) 2-3 service calls at install not much help. Changed/name password after install; - won’t hold? Why sometimes 5G devise change to 2.4. Not sure one device lost connection and complete network not working? I would have returned but spend too much time configuring all devices WIFI ETC. will monitor! Many devices unknown? Why duplicate network as secondary home? App needs updates? Can’t use PC OR MAC FOR APP or web interface. Thanks Ss

We just dropped our Frontier FiOS service (was formerly Verizon FiOS) and they told us to do whatever we wanted with the equipment. One of the pieces is an Arris VMS1100 DVR. We don’t mind giving it away *BUT* I would rather clear the hard drive first. Found the manual and was able to get into the BUI (Basic User Interface) and found the manual states to go to 01 Diagnostics and within 5 seconds depress DVR three times and then FiOS TV. We have several remotes and tried several of them. Can get around the menus find but when we select 01 Diagnostics and then do DVR three times and then FiOS TV, it does absolutely nothing. Just sits there on the Diagnostics screen. Is there some trick we’re missing to clear the DVR hard drive?

I need help understanding how to configure the parental control feature

What skills can I use with my Alexa?