Installing my device with the mobile App

Information about device installation using the Mobile App

  • 11 Topics
  • 33 Replies

11 Topics

C
The Many
CasanixiaThe Many
asked in Installing my device with the mobile App

factory reset ax7800 now stuck with error 0000-1401

I did a dumb and factory reset the mesh max plus router before removing it from surfboard central, now when trying to do the onboarding in the app the router fails every time it gets to the firmware download part. Giving me the above error code and telling me to reboot the router to download the file and if the problem persists, to call customer support. I have tried everything from deleting the app and clearing the cache and data to seeing up a new email in the app. I have also performed another factory reset, compels disconnected everything including the modem from each other and the power and booted up one at a time, following the install instructions for a new router. I am doing this at 1am pdt so can't contact support yet due to their hours. Will attempt when i wake up. This is very frustrating though as i had to perform the first reset because the internet slowed to a crawl and was fine from the modem and a power cycle did not fix the issue

8
K
The Many
3 months ago
F
The Many
FeoggyThe Many
asked in Installing my device with the mobile App

Wont go online!!!!

Had the Internet peeps come out and they said everything was good to go! Tried to get my Modem/router to get things going and NOTHING!

2
plemans
Survivors
6 months ago
B
The Many
blcollins84The Many
asked in Installing my device with the mobile App

Surfboard Central - Internet connection not available to mobile device error

I am at the very first step in the mobile app setup. It tells me my mobile device does not have internet connection. However it does have internet. I am at an impasse. Error code is 0002-1002. What is going on? 

2
B
The Many
7 months ago
B
The Many
BigDamBrowncoatThe Many
asked in Installing my device with the mobile App

SURFboard Central mobile app setup

I have a G36, so I downloaded the SURFboard Central app for it, but I'm at an impasse with step 3 of the setup, "select your internet service provider", as my ISP (TDS Telecom) is not an available option to select, nor am I able to add TDS to the list of ISPs for selection. So, I can go no farther. How can I fix or work around this problem?

1
S
VIP
9 months ago
G
The Certified
gbanasiakThe Certified
asked in Installing my device with the mobile App

Surfboard central keeps reseting

Here are the problems:1. Open app2. "Get Started" screen.3. Permissions.4. Select device, ISP cable without Wi-Fi.5. SB8200.6. Xfinity.7. Activate, Skip.8. I'm Online.9. Scan bar code.      S/N 21C541334702536      mac F8790A27EA4D10. REGISTRATION GOOD. App shows modem and router.If app is closed or another opened then surfboard app reopened, go back to #2.If add new satellite selected, pressing next does nothing.Restart router button works.Tapping WAN settings closes app then back to #2. SoftwareArris SURFboard CentralVer. 4.0.10 ModemM/N SB8200S/N 21C5 4133 4702 536mac F8 79 0A 27 EA 4D RouterM/N W31S/N  94D3 J945 5100 398MAC 74 8A 0D FF A7 25 

4
G
The Certified
11 months ago
T
The Many
TheelboxerThe Many
asked in Installing my device with the mobile App

create account in surfboard central

Trying to create an account with Surfboard Central  when setting up the connection with my network . I put in the email address and enter it takes me to the form where I enter my name and approve Arris to send promotions. No matter if I hit to SIGN ME IN or CREATE AN ACCOUNT I am taken back to the beginning of the form. It never lets me complete the account creation.  I have been running Surfboard Manager and will be till I can figure out the problem  ANY SUGGESTIONS?  

2
S
VIP
11 months ago
D
The Many
D-a-n_LThe Many
asked in Installing my device with the mobile App

Surfboard Central Error Code 0000-1612

Has anyone been able to get the Surfboard Central working. I got it working out of the box but as soon as I change the WiFi password it will not connect. 🤨

5
B
The Many
1 year ago
M
The Many
MotoMiaThe Many
asked in Installing my device with the mobile App

error code 0000-1612 on Surfboard Central

Registered new G34 modem/router via Sufboard central. Worked fine. once I change SSID names, default passwords and make other customized network settings, the app no longer sees my device. I deleted the device and attempted to add it again. Went through fine and connected to new SSID. Then on the final step, a vague Error Code 0000-1612. only way to proceed is to factory reset the device which I won’t do again. 

4
M
The Many
1 year ago
mAX SURF
The Certified
mAX SURFThe Certified
published in Installing my device with the mobile App

Why do you need my location permission enabled during install?

 Odd you need location permission to be allowed during install?Are you tracking my location?

794
mAX SURF
The Certified
1 year ago
mAX SURF
The Certified
mAX SURFThe Certified
published in Installing my device with the mobile App

I need to be able to set my WAN IP address during onboarding - can't find it

 I have a fixed IP for my business and I need to assign it during onboarding but I can’t find the option to do this easily...

790
mAX SURF
The Certified
1 year ago
mAX SURF
The Certified
mAX SURFThe Certified
asked in Installing my device with the mobile App

The mobile App SURFboard Central is not showing my product

 I am not seeing my product in the selection list - how do I start the install

1
mAX SURF
The Certified
1 year ago
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