SURFboard Central Mobile Application and Services
SURFboard Central Mobile Application and Services
I setup my modem using the app, and it worked fine. The problem is I need to change the bridge mode on the modem, and when I logged in on my computer to the modem, it asks for my e-mail and password. It says to use the e-mail and password that I use to login to the app.The problem is that the app only asks for e-mail address. For some reasons, there is no password field. I even logged out on the app, and then re-logged back in without supplying any password.The question is: How do I retrieve my password (if any) that is needed to login to the app? Thank you
I cannot get past the Captcha part of the SURFboard app. It is giving the message that I am not putting in the correct characters. I tried multiple times and even had someone assist me to make sure we agreed on the letters/numbers we are seeing. Has anyone else had this problem? Is there a fix?
Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 184.108.40.206 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.
Using Samsung A52S5G handset I started to notice apps were loading really slowly BBC iPlayer, Amazon,Netflix all the usuals, over Wifi YOUFIBRE 150 Mbps. The handset mobile data would load them instantly. Youfibre live chat had no idea, iPlayer support suggested it was my ISP. Samsung live chat had no idea but tried several fixes. Anyway Youfibre engineer visited today on unrelated matter and I asked him and he had immediate resolution. The Youfibre team had enabled both bands on my NVG578LX. This he said would solve the issue, he reset router to 2ghz only , immeditely all apps are responding as fast as they should be.
I set up my router app with a pervious phone and now am having trouble connecting the app with my previous account. I don’t remember the password or the email I used to set it up. The router still works but I can’t connect to the app. Any way to retrieve the password and account email/username?
I tried the “Enable single SSID” option on my SBG7600AC2 and then realized what it did so I tried to undo it. When I undid it, it forced all devices onto the 2.4GHZ option and even if I connect to the one that is 5.0GHZ on my phone or computer, it says it’s not connected to it through SURFboard Central and also my WiFi sucks now when connected to it. I need it to game and watch streams but now it messed up the quality. (Please don’t mind the WiFi names, it’s an inside joke 😅) (edit: delete image with SSID name)
I did a dumb and factory reset the mesh max plus router before removing it from surfboard central, now when trying to do the onboarding in the app the router fails every time it gets to the firmware download part. Giving me the above error code and telling me to reboot the router to download the file and if the problem persists, to call customer support. I have tried everything from deleting the app and clearing the cache and data to seeing up a new email in the app. I have also performed another factory reset, compels disconnected everything including the modem from each other and the power and booted up one at a time, following the install instructions for a new router. I am doing this at 1am pdt so can't contact support yet due to their hours. Will attempt when i wake up. This is very frustrating though as i had to perform the first reset because the internet slowed to a crawl and was fine from the modem and a power cycle did not fix the issue
Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Spectrum https://www.spectrum.com/internet/speed-test.html I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comments!
Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products…
Ok, first of all, this is an app problem. I have an Arris SURFboard SBG7600AC2. (just for reference) Everything works fine except for the app. I get everything setup on the app and i get this...So what is wrong here? I cant get anywhere with this. All i need is to be able to manage the modem through the app. This is far as i get. Please help.
On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !
ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App. The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. Editing client device names is not supported on the SURFboard Central App but it’s available on Fing Desktop. Sign up to download Fing Desktop in the SURFboard Central app free of charge for full network details on your client devices.
ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App. The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. Some client devices will display an IP Address instead of the device name and the device icon does not reflect the device type in the device list. A few factors can happen as the client device is not detected by Internet of Things (IoT), MAC Address is randomized, and iOS devices do not share MAC Address information. For full details of your network client devices sign up to download Fing Desktop in the SURFboard Central app for free of charge.
I have an Arris modem/router DG3270a that I’m trying to set parental controls on. I’ve logged in and added all the keyword filters and website filters. I’ve checked the box that enables Parental controls, and clicked apply. The parental controls are still not working. What do I need to do next?
I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?
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