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SURFboard Central Mobile Application and Services

SURFboard Central Mobile Application and Services

47 Topics

J
The Many
jackrodrigsThe Many
asked in SURFboard Central Mobile App

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

2
J
The Many
17 hours ago
G
The Many
GamelinjThe Many
asked in SURFboard Central Mobile App

cant see connected devices remotely on surfboard app (7400 cable modem)

On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !

0
G
The Many
3 days ago
S
The Many
stan-qazThe Many
posted in SURFboard Central Mobile App

Surfboard Central - Internet connection not available Error 0002-1002 - Solution

Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 8.8.8.8 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.

0
S
The Many
3 days ago
M
The Many
Meaganh16The Many
asked in Features and Services

parental controls

I have an Arris modem/router DG3270a that I’m trying to set parental controls on. I’ve logged in and added all the keyword filters and website filters. I’ve checked the box that enables Parental controls, and clicked apply. The parental controls are still not working. What do I need to do next? 

1
S
VIP
7 days ago
SURFboard_Big_Kahuna
The Many
SURFboard_Big_KahunaThe Many
posted in SURFboard Central Mobile App

Update: Speed Test Service

Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Spectrum https://www.spectrum.com/internet/speed-test.html  I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comments! 

4
plemans
Rockstar!
14 days ago
F
The Many
FeoggyThe Many
asked in Installing my device with the mobile App

Wont go online!!!!

Had the Internet peeps come out and they said everything was good to go! Tried to get my Modem/router to get things going and NOTHING!

2
plemans
Rockstar!
16 days ago
C
Button Mashers
Community AdminButton Mashers
posted in SURFboard Central Mobile App

What are some cool new features you'd like to see for the SURFboard Central app?

Are we missing settings you’d like to control? Or maybe you have an awesome idea for new things the app could do for you. Please let us know what sort of features you’d like to see for the app here!

7
M
The Many
21 days ago
J
The Many
jalcalaThe Many
asked in SURFboard Central Mobile App

Removed Parental Profile still active

I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?

1
S
VIP
1 month ago
C
The Many
Ccatt327The Many
asked in SURFboard Central Mobile App

App is only showing Modem

My 8200 modem is still showing on the app, but neither 6600 main or satellite showing. They were there and I was able to set up the network, but now the app only shows modem. Network still working both wired and wireless??

2
C
The Many
1 month ago
B
The Many
blcollins84The Many
asked in Installing my device with the mobile App

Surfboard Central - Internet connection not available to mobile device error

I am at the very first step in the mobile app setup. It tells me my mobile device does not have internet connection. However it does have internet. I am at an impasse. Error code is 0002-1002. What is going on? 

2
B
The Many
1 month ago
U
The Many
Ugo1stThe Many
asked in Features and Services

Blocking a URL

I have an ARRIS DG3450, In: Parental Control > Managed Sites, I've added https://www.tiktok.com/ (always) checked each device NO, but can still access tiktok on all devices, Am I missing something?

2
plemans
Rockstar!
1 month ago
J
The Many
Jeff DunnThe Many
asked in Features and Services

Is ARRIS an ISP?

All i needed to know was , is Arris a ISP also?

1
S
VIP
2 months ago
B
The Many
BacoffmanThe Many
asked in Features and Services

log in

I am trying to get to a log in site but cannot locate a site. Can someone please help me?

1
S
VIP
2 months ago
J
The Many
Jeff DunnThe Many
asked in Features and Services

Administrator

i dont do social..all i have is a simple question which requires ONLY a simple answer…im very busy and leave if im made to wait

1
J
The Many
2 months ago
J
The Many
jkreutz1952The Many
asked in SURFboard Central Mobile App

Cannot Log Into Surfboard App

I know my e-mail and password for logging into the router by going into 192.168.1.0 on my browser and that works great.  I can do everything I want to do. When I go to use the same login/password on the Surfboard App for my iPhone, it tells me e-mail or password is incorrect? I cannot use the APP at all now.  I need  way to reset my password on the APP.

1
S
VIP
2 months ago
R
The Many
RARThe Many
asked in SURFboard Central Mobile App

Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1
S
VIP
2 months ago
B
The Many
BigDamBrowncoatThe Many
asked in Installing my device with the mobile App

SURFboard Central mobile app setup

I have a G36, so I downloaded the SURFboard Central app for it, but I'm at an impasse with step 3 of the setup, "select your internet service provider", as my ISP (TDS Telecom) is not an available option to select, nor am I able to add TDS to the list of ISPs for selection. So, I can go no farther. How can I fix or work around this problem?

1
S
VIP
3 months ago
K
The Many
keithnorton101The Many
asked in SURFboard Central Mobile App

Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password

Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure 

1
K
The Many
3 months ago
I
The Many
ian02054The Many
asked in SURFboard Central Mobile App

surfboard Central app never connects

My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr

3
I
The Many
4 months ago
S
The Many
SavannahmanThe Many
asked in SURFboard Central Mobile App

New App Ver does not show backhaul speed

I have noticed the new version of the app has eliminated the backhaul speed display for the satellite routers. I'm not sure why Arris would do that. Is there a way to monitor the backhaul speed with the new app version? Thanks

3
S
VIP
4 months ago
S
The Many
ss122sbThe Many
asked in Features and Services

SB APP/G36 install issues.

New user senior. HELP! Recommendations.Multi issues.Can’t log in web interface.Can’t check speed (1.2 GB), Failed to configure. (sometimes speed posted on home page network) speed)2-3 service calls at install not much help. Changed/name password after install; - won’t hold?Why sometimes 5G devise change to 2.4. Not sure one device lost connection and complete network not working?I would have returned but spend too much time configuring all devices WIFI ETC. will monitor!Many devices unknown? Why duplicate network as secondary home?App needs updates? Can’t use PC OR MAC FOR APP or web interface.ThanksSs

1
S
VIP
4 months ago
G
The Certified
gbanasiakThe Certified
asked in Installing my device with the mobile App

Surfboard central keeps reseting

Here are the problems:1. Open app2. "Get Started" screen.3. Permissions.4. Select device, ISP cable without Wi-Fi.5. SB8200.6. Xfinity.7. Activate, Skip.8. I'm Online.9. Scan bar code.      S/N 21C541334702536      mac F8790A27EA4D10. REGISTRATION GOOD. App shows modem and router.If app is closed or another opened then surfboard app reopened, go back to #2.If add new satellite selected, pressing next does nothing.Restart router button works.Tapping WAN settings closes app then back to #2. SoftwareArris SURFboard CentralVer. 4.0.10 ModemM/N SB8200S/N 21C5 4133 4702 536mac F8 79 0A 27 EA 4D RouterM/N W31S/N  94D3 J945 5100 398MAC 74 8A 0D FF A7 25 

4
G
The Certified
5 months ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App

Amazon Fire Tablet

Can I use the Surfboard app on my Amazon tablet?

3
plemans
Rockstar!
5 months ago
T
The Many
TheelboxerThe Many
asked in Installing my device with the mobile App

create account in surfboard central

Trying to create an account with Surfboard Central  when setting up the connection with my network . I put in the email address and enter it takes me to the form where I enter my name and approve Arris to send promotions. No matter if I hit to SIGN ME IN or CREATE AN ACCOUNT I am taken back to the beginning of the form. It never lets me complete the account creation.  I have been running Surfboard Manager and will be till I can figure out the problem  ANY SUGGESTIONS?  

2
S
VIP
5 months ago
B
The Many
Babuz1The Many
asked in SURFboard Central Mobile App

app didnt finish setup

The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.

2
S
VIP
5 months ago
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