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SURFboard Central Mobile Application and Services

SURFboard Central Mobile Application and Services

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ClovisTDIThe Many

asked in SURFboard Central Mobile App

Password to login to SufBoard app

I setup my modem using the app, and it worked fine. The problem is I need to change the bridge mode on the modem, and when I logged in on my computer to the modem, it asks for my e-mail and password. It says to use the e-mail and password that I use to login to the app.The problem is that the app only asks for e-mail address. For some reasons, there is no password field. I even logged out on the app, and then re-logged back in without supplying any password.The question is: How do I retrieve my password (if any) that is needed to login to the app? Thank you

3 days ago

Woodsmith93The Many

asked in SURFboard Central Mobile App

SurfBoard Central App

I cannot get past the Captcha part of the SURFboard app. It is giving the message that I am not putting in the correct characters. I tried multiple times and even had someone assist me to make sure we agreed on the letters/numbers we are seeing. Has anyone else had this problem? Is there a fix?

9 days ago

stan-qazThe Many

posted in SURFboard Central Mobile App

Surfboard Central - Internet connection not available Error 0002-1002 - Solution

Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 8.8.8.8 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.

13 days ago

77654tyuThe Many

posted in Features and Services

Apps loading slowly Samsung Galaxy solved

Using Samsung A52S5G handset I started to notice apps were loading really slowly BBC iPlayer, Amazon,Netflix all the usuals, over Wifi YOUFIBRE 150 Mbps. The handset mobile data would load them instantly. Youfibre live chat had no idea, iPlayer support suggested it was my ISP. Samsung live chat had no idea but tried several fixes. Anyway Youfibre engineer visited today on unrelated matter and I asked him and he had immediate resolution. The Youfibre team had enabled both bands on my NVG578LX. This he said would solve the issue, he reset router to 2ghz only , immeditely all apps are responding as fast as they should be.

19 days ago

AkcThe Many

asked in SURFboard Central Mobile App

Unable to login the Surfboard central app

I set up my router app with a pervious phone and now am having trouble connecting the app with my previous account. I don’t remember the password or the email I used to set it up. The router still works but I can’t connect to the app. Any way to retrieve the password and account email/username?

20 days ago

gtantoniorThe Many

asked in SURFboard Central Mobile App

The application does not work TG2482AP2-85

Previously the application worked correctly, now it no longer works, I already did a factory reset and I can't get it to work I need a solution

3 months ago

katemapThe Many

asked in SURFboard Central Mobile App

Removing Old Equipment from Account

I purchased a new modem/router combo but the old one still appears on my account. How do I delete it? It actually says NEW next to the old one.

3 months ago

SParkForcesThe Many

asked in SURFboard Central Mobile App

Enable Single SSID broke my WiFi

I tried the “Enable single SSID” option on my SBG7600AC2 and then realized what it did so I tried to undo it. When I undid it, it forced all devices onto the 2.4GHZ option and even if I connect to the one that is 5.0GHZ on my phone or computer, it says it’s not connected to it through SURFboard Central and also my WiFi sucks now when connected to it. I need it to game and watch streams but now it messed up the quality. (Please don’t mind the WiFi names, it’s an inside joke 😅) (edit: delete image with SSID name)

4 months ago

EbojagerThe Certified

asked in SURFboard Central Mobile App

Babuz1The Many

asked in SURFboard Central Mobile App

app won’t send confirmation code

Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products…

7 months ago

DeathSchuldinerThe Many

asked in SURFboard Central Mobile App

New App Problem

Ok, first of all, this is an app problem. I have an Arris SURFboard SBG7600AC2. (just for reference) Everything works fine except for the app. I get everything setup on the app and i get this...So what is wrong here? I cant get anywhere with this. All i need is to be able to manage the modem through the app. This is far as i get. Please help.

7 months ago

GamelinjThe Many

asked in SURFboard Central Mobile App

cant see connected devices remotely on surfboard app (7400 cable modem)

On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !

7 months ago

SmudgepapaThe Many

asked in SURFboard Central Mobile App

product registration

I attempted to register my SB8200 with arris using mobile app. Kept getting error code 0000-1506 so tried on web site and get message that modem is already registered. How do I determine if indeed it is registered and to whom?

7 months ago

SURFboard_Big_KahunaThe Many

published in SURFboard Central Mobile App

Edit Device Name in the SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App. The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. Editing client device names is not supported on the SURFboard Central App but it’s available on Fing Desktop. Sign up to download Fing Desktop in the SURFboard Central app free of charge for full network details on your client devices.

730

8 months ago

SURFboard_Big_KahunaThe Many

published in SURFboard Central Mobile App

Device Names Are Not Displayed in the SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App. The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. Some client devices will display an IP Address instead of the device name and the device icon does not reflect the device type in the device list. A few factors can happen as the client device is not detected by Internet of Things (IoT), MAC Address is randomized, and iOS devices do not share MAC Address information. For full details of your network client devices sign up to download Fing Desktop in the SURFboard Central app for free of charge.

490

8 months ago

Meaganh16The Many

asked in Features and Services

parental controls

I have an Arris modem/router DG3270a that I’m trying to set parental controls on. I’ve logged in and added all the keyword filters and website filters. I’ve checked the box that enables Parental controls, and clicked apply. The parental controls are still not working. What do I need to do next?

8 months ago

FeoggyThe Many

asked in Installing my device with the mobile App

Wont go online!!!!

Had the Internet peeps come out and they said everything was good to go! Tried to get my Modem/router to get things going and NOTHING!

8 months ago

Community AdminButton Mashers

posted in SURFboard Central Mobile App

What are some cool new features you'd like to see for the SURFboard Central app?

Are we missing settings you’d like to control? Or maybe you have an awesome idea for new things the app could do for you. Please let us know what sort of features you’d like to see for the app here!

8 months ago

jalcalaThe Many

asked in SURFboard Central Mobile App

Removed Parental Profile still active

I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?

9 months ago

Ccatt327The Many

asked in SURFboard Central Mobile App

App is only showing Modem

My 8200 modem is still showing on the app, but neither 6600 main or satellite showing. They were there and I was able to set up the network, but now the app only shows modem. Network still working both wired and wireless??

9 months ago

blcollins84The Many

asked in Installing my device with the mobile App

Surfboard Central - Internet connection not available to mobile device error

I am at the very first step in the mobile app setup. It tells me my mobile device does not have internet connection. However it does have internet. I am at an impasse. Error code is 0002-1002. What is going on?

9 months ago

Ugo1stThe Many

asked in Features and Services

Blocking a URL

I have an ARRIS DG3450, In: Parental Control > Managed Sites, I've added https://www.tiktok.com/ (always) checked each device NO, but can still access tiktok on all devices, Am I missing something?

10 months ago

Jeff DunnThe Many

asked in Features and Services

Is ARRIS an ISP?

All i needed to know was , is Arris a ISP also?

10 months ago

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