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Technical discussions that are not relating specifically to SURFboard products

18 Topics
28 Replies

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18 Topics

Mr_JimsterThe Many

Can I use my android phone for the Arris VMS 1100 cable box?

We have a Verizon Arris VMS1100 cable tv box for my fios service.Is there an app or a way that I can remotely control using my Samsung Android phone when I’m not in the house? My elderly mom sometimes has problems changing the channel or raising the volume using her factory remote control. If I can do this using my phone for her, then this would save me a lot of time and aggravation with this! Thanks.

21 days ago

That1_hermitThe Many

asked in Off Topic

No internet from Touchstone TG2472

As of 6:30 am my internet connection has been shut off after a power outage. Which occured multiple times before and the service stayed on but stopped at 6:30 am. Its in Georgia where the flooding is happening. When should I expect my connection to return?

121

3 months ago

miltonnThe Many

asked in Off Topic

Level Up My Lag! Finding the Best Internet Plans for Gaming

I am disappointed with my current internet service. My online battles are literally a frustrating mess! Every time I have the upper hand, Boom! Lag strikes and I am staring at a frozen screen and a “connection lost” while my enemy sniper team is lining up for a headshot. I am fed up with this lazy internet connection and look for the suggestion on best internet speed plan for the gaming devices and that can keep up with my gaming skills. So, I ask you my fellow gamers, what internet service provider offers the best service and delivers the smoothest online gaming experience? Remember ultra-low latency and consistent speeds is a must!

6 months ago

andywilsonn21The Many

asked in Off Topic

How to Optimize Remote Work Setup for Better Productivity?

Hey everyone! I've recently upgraded to fiber internet and noticed a significant improvement in my remote work setup. However, I'm still looking for tips to enhance productivity further. What are your go-to strategies for an efficient remote workspace? Any recommended tools or resources? Also, if you have any experience with specific hardware that pairs well with fiber internet, I'd love to hear your suggestions. Thanks in advance!

Latest Firmware for Arris NVG448B

I was wondering where I would find the latest firmware for my Arris NVG448B router. I want to keep it up to date and don’t know what the latest version currently is

3771

9 months ago

AvalinDovahkiirThe Many

asked in Off Topic

unknown devices connected to my internet

So I have only six devices that should be connected to my internet at this moment in time there are seven so there is someone using my internet that I don't know and there's no option to get rid of them I changed the password but that didn't help can anyone help me?

MD123The Many

Hello,I need my order either cancelled or have an address changed, e-mails did not go through and I cannot find a way to contact support as it has all be scrubbed from their sites.Order # 58999. It’s kinda funny, I have spent over an hour trying to find a way to contact support for their sales side. Safe to say any contact information has been scrubbed from their site. Live chat does not work, no phone #’s listed, so I came here.

781

11 months ago

AdebenedictisThe Many

asked in Off Topic

router not connecting to internet through modem

Router not connecting to internet through modem. WAN is not an option

plemansJuggernaut

Any updates on CES 2024? I haven’t seen much news info. And not being anywhere close, I’d love to see any new devices/plans for 2024. Thanks!@SURFboard_Big_Kahuna @SURFboard Moderator

432

1 year ago

deepaksThe Many

asked in Off Topic

No username and password sticker for ARRIS TG2492S

Hi,It has been 2 days I am having very hard time to login to router page after I reset the router. I did a ton of research on internet and tried many different options but none of them worked. I am connected through a LAN right now and I not able to connect through WIFI. There is sticker about username and password. It would be a great help if I can get this working. Thank you.

942

1 year ago

kcmanringThe Many

asked in Off Topic

Arris Surfboard Central

I am not sure if this is the right place to ask this question, but here goes.When I log into surfboard central and under “My Devices”, they are all listed, but I cannot tell what all of them are. I can see my computer and my cell phones, but all the others I cannot identify. How do I tell what the devices are so that I can name them so that I will recognize which device I am working with?

751

1 year ago

highstreamThe Many

asked in Off Topic

Arris (Motorola) DCX 3200-P2 Set-Top Box question

Not sure if this is the place, or if there’s any place, to ask about a Arris manufactured set-top box for Motorola that’s now discontinued by Arris, but being distributed as the latest by Spectrum, at least in Montana. My question is, Can the color of the Front Panel display text (channel number) be changed from its relatively bright white to something else? Thanks,

362

1 year ago

Mike2023aThe Many

asked in Off Topic

I want to block ads on my Samsung Smart TV. Setting in the Arris Router account

Certainly! Here is the translated text:Dear support team,I am writing to you because I am trying to block ads on my Samsung Smart TV. I have heard that I need to make some settings in my Arris router to do this. Unfortunately, I am having trouble finding the appropriate options. I am looking for the options “Parental Controls” or “Access Restrictions” as well as “Content Filtering” or “Website Blocking”. Could you please provide me with a step-by-step guide on how to find and configure these options?I have also noticed that when playing videos on Youtube.com via the Edge browser on my TV, ads are displayed occasionally. Is there a way to block these ads completely?I would be very grateful if you could help me with these questions.Thank you in advance for your support.Best regards, Michael Sauermoser

Gill MartinThe Many

As a Bell Fibe user I have the vip7802 box.This box applies Dolby Vision to all channels and programs no matter what with no way to turn it off.I know enough to know that DV must be encoded into the program or blu ray for it to work effectively.By always having it on it actually detracts visually from many shows and by denying me the ability to turn it on or off I am unable to access my TVs many picture presets or to adjust the picture settings to my own personal tastes. It’s my tv after all, I should have control of it.I have read of others with this complaint and I see no reason why a software update could not solve this issue.I have reached out to Bell and to Dolby Labs. Now I’m reaching out to you.Thank You,Gill Martin

561

1 year ago

tbianchiThe Many

asked in Off Topic

phone numbers don’t work

What is going on? I can NOT get anyone on the two numbers you provided. I need to send back a modem and you never sent me the return label. You need to fix your phone system.

JniggemanThe Many

Hello, I just bought the surfboard Wi-Fi extension and am trying to connect the router to my current Wi-Fi. Is there anything I’m supposed to do after plugging it in? I cannot find directions.

411

1 year ago

LabtechThe Many

asked in Off Topic

email address for arris sales or customer support

mrbarnesThe Many

What is the best and easiest way to extend my wifi wirelessly out to other buildings on my property?

737

1 year ago

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