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Technical discussions that are not relating specifically to SURFboard products

16 Topics
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16 Topics

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miltonnThe Many

asked in Off Topic

MD123The Many

asked in Off Topic

Order Cancel

Hello,I need my order either cancelled or have an address changed, e-mails did not go through and I cannot find a way to contact support as it has all be scrubbed from their sites.Order # 58999. It’s kinda funny, I have spent over an hour trying to find a way to contact support for their sales side. Safe to say any contact information has been scrubbed from their site. Live chat does not work, no phone #’s listed, so I came here.

5 months ago

AdebenedictisThe Many

asked in Off Topic

router not connecting to internet through modem

Router not connecting to internet through modem. WAN is not an option

5 months ago

plemansLegends

asked in Off Topic

CES 2024

Any updates on CES 2024? I haven’t seen much news info. And not being anywhere close, I’d love to see any new devices/plans for 2024. Thanks!@SURFboard_Big_Kahuna @SURFboard Moderator

6 months ago

deepaksThe Many

asked in Off Topic

No username and password sticker for ARRIS TG2492S

Hi,It has been 2 days I am having very hard time to login to router page after I reset the router. I did a ton of research on internet and tried many different options but none of them worked. I am connected through a LAN right now and I not able to connect through WIFI. There is sticker about username and password. It would be a great help if I can get this working. Thank you.

6 months ago

kcmanringThe Many

asked in Off Topic

Arris Surfboard Central

I am not sure if this is the right place to ask this question, but here goes.When I log into surfboard central and under “My Devices”, they are all listed, but I cannot tell what all of them are. I can see my computer and my cell phones, but all the others I cannot identify. How do I tell what the devices are so that I can name them so that I will recognize which device I am working with?

6 months ago

highstreamThe Many

asked in Off Topic

Arris (Motorola) DCX 3200-P2 Set-Top Box question

Not sure if this is the place, or if there’s any place, to ask about a Arris manufactured set-top box for Motorola that’s now discontinued by Arris, but being distributed as the latest by Spectrum, at least in Montana. My question is, Can the color of the Front Panel display text (channel number) be changed from its relatively bright white to something else? Thanks,

7 months ago

Mike2023aThe Many

asked in Off Topic

I want to block ads on my Samsung Smart TV. Setting in the Arris Router account

Certainly! Here is the translated text:Dear support team,I am writing to you because I am trying to block ads on my Samsung Smart TV. I have heard that I need to make some settings in my Arris router to do this. Unfortunately, I am having trouble finding the appropriate options. I am looking for the options “Parental Controls” or “Access Restrictions” as well as “Content Filtering” or “Website Blocking”. Could you please provide me with a step-by-step guide on how to find and configure these options?I have also noticed that when playing videos on Youtube.com via the Edge browser on my TV, ads are displayed occasionally. Is there a way to block these ads completely?I would be very grateful if you could help me with these questions.Thank you in advance for your support.Best regards, Michael Sauermoser

7 months ago

Gill MartinThe Many

asked in Off Topic

Dolby Vision

As a Bell Fibe user I have the vip7802 box.This box applies Dolby Vision to all channels and programs no matter what with no way to turn it off.I know enough to know that DV must be encoded into the program or blu ray for it to work effectively.By always having it on it actually detracts visually from many shows and by denying me the ability to turn it on or off I am unable to access my TVs many picture presets or to adjust the picture settings to my own personal tastes. It’s my tv after all, I should have control of it.I have read of others with this complaint and I see no reason why a software update could not solve this issue.I have reached out to Bell and to Dolby Labs. Now I’m reaching out to you.Thank You,Gill Martin

8 months ago

tbianchiThe Many

asked in Off Topic

phone numbers don’t work

What is going on? I can NOT get anyone on the two numbers you provided. I need to send back a modem and you never sent me the return label. You need to fix your phone system.

9 months ago

JniggemanThe Many

asked in Off Topic

new wifi extension

Hello, I just bought the surfboard Wi-Fi extension and am trying to connect the router to my current Wi-Fi. Is there anything I’m supposed to do after plugging it in? I cannot find directions.

9 months ago

LabtechThe Many

asked in Off Topic

email address for arris sales or customer support

10 months ago

mrbarnesThe Many

asked in Off Topic

wifi extention

What is the best and easiest way to extend my wifi wirelessly out to other buildings on my property?

1 year ago

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