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I purchased Arris’ Premium Support! Useless, calls routed to India with ? technicians some who speak NO ENGLISH!

Techs could care less about your issues, problems or concerns. Made 2 calls for support, 1st call lasted 8 hours and 2nd call for 4 hours.At advise of the technicians, modem settings screwed up, devices that were connecting no longer connected! Techs request to call you back and never do.

Far from a Premium Service!

Will not be using their support number again. Have requested a refund for a useless non-existing service, So LONG ARRIS

Hello @batnash, 

 

Thank you for reaching out. Your feedback is valuable to us. We are sorry to hear about your experience with ARRIS Premium Support. We understand the frustration of dealing with an issue and not getting a resolution after paying for the service.


If you need further assistance, we are more than happy to help on this community forum.

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