Skip to main content
Solved

Order Tracking / Order support for a modem I have not received

  • February 15, 2025
  • 1 reply
  • 26 views
C
The Many
Forum|alt.badge.img

I ordered a Arris SB8200 about 5 days ago. My CC has been charged for the purchase, but I have not received any order status updates or tracking. I have received a “Tell us what you think about your ARRIS product” email asking me to review my not yet received modem. Any attempt to call or live chat about my order stats requires that I “check my warranty” status first which I can’t do because I have not yet received the modem. Any suggestion from within the community only loops back to the community. How can I get a simple order status on my modem? 

 

Tags I can’t add include: Order, Order Status, Customer Support, Tracking

Best answer by plemans

there might be an option on the shop side or through your account? 

ARRIS SURFboard Store

 

or maybe ​@SURFboard Moderator ​@SURFboard Support could help

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 reply

plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2214 replies
  • Answer
  • February 15, 2025

there might be an option on the shop side or through your account? 

ARRIS SURFboard Store

 

or maybe ​@SURFboard Moderator ​@SURFboard Support could help

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings