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After stumbling around for a week and three chats with WOW, in the last chat I was told the USB on the router is not active.  I would like to use it for NAS.  I am believing, from the instances of trial and error, that it is a firmware issue and hopefully there is a series of commands that can activate this port. 


TG3452 is not supported by Arris. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 


some of those devices have USB but its only for power and not for connecting devices. As far as I can see, the manuals for it all list “for future support”. and ISP supplied devices rarely get updated. so I wouldn’t be hopeful on using it.