Please help - Comcast says internet speed is fine in their 2 point check, it is something with the devices in the house. Old Model TM402P , how can we get updates or some way to check if the router/modem is faulty?
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Arris Modl TM402p slow internet speed comcast says it is the device not them
- The Many
Best answer by SURFboard Moderator
TM402P is a not supported device. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products.
- Wi-Fi Warriors
- 3594 replies
- Answer
TM402P is a not supported device. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products.
+41- Juggernaut
- 2219 replies
They’d probably be right. That’s a really old modem. Only docsis 2.0 at that. Released on 2006.
They’ve had docsis 3.0, 3.1, and now 4.0 starting this year.
You do need to upgrade. I’d shoot for docsis 3.1
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