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Arris TG862G modem

  • December 21, 2022
  • 2 replies
  • 287 views

I lost my username to be able to log into my router so I can change the network password. I see that my modem isn’t supported any longer. I know it has been changed from the default, and I’m on my last attempt before I get locked out. Help!

Best answer by Netopia

Sounds like you forgot your login password.  I suggest factory resetting the TG862G as the last resort so that you can login with the default password to change your network password.

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2 replies

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  • Rockstar!
  • Answer
  • December 21, 2022

Sounds like you forgot your login password.  I suggest factory resetting the TG862G as the last resort so that you can login with the default password to change your network password.


  • Author
  • The Many
  • December 21, 2022

Resolved, thank you. No help from Arris at all because the modem is “no longer supported.”