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I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manufactured. Again the model is VIP 7802.
Thank you

Scott

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 
Please contact your ISP for further assistance.

Yes, I’ve phoned the Arris people, the manufacturer of the aftermarket remote, and the Internet providers/Fibe TV provider. Everybody’s asking me to contact everybody else and nobody’s taking responsibility. Nobody can supply the code so I guess I’ll just return the remote. They supply 25 code numbers in the paperwork and none of them work. They said if that doesn’t work go through the system and just press the channel up button till it activates. If it’s a code in the thousands, it could take forever to do it and I’m not willing to try that.

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