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DG3450A modem not connecting to Zscaler VPN

  • August 22, 2024
  • 1 reply
  • 26 views

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Hello, I am trying to connect to zscaler for work and am currently not able to. My ISP says they do not block any ports so the only other thing that may be blocking the connection is the modem. Is there a way to find out if the modem is blocking the connection?

Best answer by SURFboard Moderator


DG3450A is not supported by Arris. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

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DG3450A is not supported by Arris. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products.