Skip to main content
Solved

[TG3442S] Blocked device without parental control setting

D
The Many
Forum|alt.badge.img+1

Hi, I have some issue. For about 15 min I hadn’t internet access from my laptop, I had connection with router via WiFi but no with internet (other devices had normal connection with internet). I checked router `Parental Control > Reports` and in report from today I can see

Device MAC:XX:XX:XX:XX:XX:XX 5640 attempts 17/05/2024 17:15:01 Device Blocked

 

Where `XX:XX:XX:XX:XX:XX` is MAC of my laptop.

I have not configured blocking this device in `Parental Control > Managed Devices` settings. Where yet can be configured blocking some devices in router configuration? How to find why it was blocked?

 
 

 

 

Best answer by dawiro

I restarted router and then in Parental Control > Managed Devices appeared information that device with my MAC should be blocked from 17:00 till 17:15. I removed this record and now it works.

It’s a little strange but ok, my problem is solved.

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

2 replies

S
Wi-Fi Warriors
Forum|alt.badge.img+42


I apologize but the TG3442S has been discontinued and we no longer offer support for it. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

 

SURFboard Community Moderator Team
D
The Many
Forum|alt.badge.img+1
  • dawiroThe Many
  • Author
  • The Many
  • 3 replies
  • Answer
  • May 26, 2024

I restarted router and then in Parental Control > Managed Devices appeared information that device with my MAC should be blocked from 17:00 till 17:15. I removed this record and now it works.

It’s a little strange but ok, my problem is solved.

Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings