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TM822 no internet

  • January 21, 2025
  • 2 replies
  • 78 views

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My Nighthawk router is reset, all the lights are solid. Now my Arris modem TM822, the power light is solid green but the DS light is flashing orange, and the rest are faintly flashing. Please help! I have reset it fully and reset my router. There is nothing wrong with the router. 

Best answer by SURFboard Moderator

ARRIS supports only the retail products that are available on surfboard.com but not the Internet Service Provider lease products.

Please contact your Internet Service Provider for further assistance.

This topic has been closed for replies.

2 replies

plemans
Juggernaut
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  • Juggernaut
  • January 21, 2025

Is the TM activated by your isp? Did you check with them? 


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ARRIS supports only the retail products that are available on surfboard.com but not the Internet Service Provider lease products.

Please contact your Internet Service Provider for further assistance.