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Hi so i have a Arris DG3270A/NA router that was given to me and i Can't even logging in the webGUI cuz i think the webGUI credential username and password was changed please reset the webGUI credential username and password to factory default on DG3270A/NA router

Arris supports only the retail products that are available on surfboard.com, not the ISP lease products. 
Please contact your ISP for further assistance.