So I just installed this G18 router/modem, and while I can see all the devices connected to my home Wi-Fi when I log in through the web interface, I cannot see them on the Surfboard Central app. The only device I can see is my TV which is connected by ethernet directly to the G18. I want to be able to put content restrictions/filters on my kids devices that are connected, but I am unable to do so because the app does not see them. Setting key words to filter out does not appear to be working through the web interface, so I really need the app to work. Please help! What am I missing?
Solved
Can't see devices connected to my Wi-Fi through the Surfboard app
- The Many
Best answer by SURFboard Moderator
Make sure the device where the Surfboard app is installed is connected to the main Wi-Fi network of the G18 gateway.
This is important because the app needs to be on the same network to show live activity and stay synced.
Also, try signing out of the app and signing back in to refresh the content.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Make sure the device where the Surfboard app is installed is connected to the main Wi-Fi network of the G18 gateway.
This is important because the app needs to be on the same network to show live activity and stay synced.
Also, try signing out of the app and signing back in to refresh the content.
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