I can’t get into the Arris - Login. I activated the Surf Board mobile app, but it only asked for my email, and did not ask for a password. When I access the site, it asks for an email, and won’t let me type admin for a user and use password to login. How do I find the password? I tried doing a factory reset as well.
Solved
Cannot get into Arris Surfboard login.
- The Many
- 3 replies
Best answer by SURFboard Moderator
It seems the app was not set up properly, which has caused the web-based interface to be misconfigured.
Note: The Surfboard Central app pairs with the gateway and syncs with the web-based interface (GUI). Once the app is set up correctly, it will generate a password for the interface.
We recommend performing a factory reset. Hold down the reset button for at least 20 seconds and then release it to reset the gateway. Once reset, wait for it to boot up and make sure that you have an internet connection when you connect your devices to the Wi-Fi.
After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Once the app is set up, you will find the password for the web-based interface (GUI). Please check the link below for your reference.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access
This topic has been closed for replies.
- Wi-Fi Warriors
- 4165 replies
Typically, when setting up the SBC app, your email address and password are automatically created within the app for logging into the GUI web portal.
From the SBC app home screen, tap the Menu bar > Access Web Interface. There, you’ll find the email address and password needed to log in to the portal.
Also, could you please share the product’s model number so we can assist you further?
- The Many
- 3 replies
I checked the app, and it does not have the Access Web Interface on it.
It is a model G20 DOCSIS 3.1.
- The Many
- 3 replies
I checked again, and it appears I had to wrong device. However, when I went through the steps, error code 0000-1612 popped up.
- Wi-Fi Warriors
- 4165 replies
- Answer
It seems the app was not set up properly, which has caused the web-based interface to be misconfigured.
Note: The Surfboard Central app pairs with the gateway and syncs with the web-based interface (GUI). Once the app is set up correctly, it will generate a password for the interface.
We recommend performing a factory reset. Hold down the reset button for at least 20 seconds and then release it to reset the gateway. Once reset, wait for it to boot up and make sure that you have an internet connection when you connect your devices to the Wi-Fi.
After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Once the app is set up, you will find the password for the web-based interface (GUI). Please check the link below for your reference.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access
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