I am unable to connect my printer to the wifi network. I just installed a G18 Surfboard and my printer is a Canon Pixma MG6821. The network shows up and is functioning on my computer. But when I try to connect the printer, it doesn’t ask for the password and then fails to connect. When I try to connect to other networks, it asks for a password. Any idea of how to fix this?
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Difficulties connecting G18 to printer - not asking for password
- The Many
Best answer by SURFboard Moderator
Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.
Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:
http://arris.force.com/consumers/articles/knowledge/G18-G20-Unable-to-Connect-to-the-Wi-Fi-Network
Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.
Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:
http://arris.force.com/consumers/articles/knowledge/G18-G20-Unable-to-Connect-to-the-Wi-Fi-Network
Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.
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