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Question

G18 says no wifi connection

  • January 18, 2025
  • 4 replies
  • 91 views

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Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do 

4 replies

plemans
Juggernaut
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  • Juggernaut
  • 2214 replies
  • January 18, 2025

try a factory reset and reinstall? Might be worth a shot. 

Do wired devices work?


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Could you please help us understand the LED light status on the gateway (G18)? Also, may I know who your internet service provider is and the speed plan you have subscribed to?


  • The Many
  • 1 reply
  • February 17, 2025

My provider was here yesterday and WIFI is still intermittent.  Too late to return so now I have an expensive paperweight and new Modem and separate router.


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karenms wrote:

My provider was here yesterday and WIFI is still intermittent.  Too late to return so now I have an expensive paperweight and new Modem and separate router.

Could you let us know the product model number to assist you further?


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