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G20 DOCSIS 3.1

  • December 27, 2025
  • 2 replies
  • 16 views

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QR code on device not working for set up

2 replies

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You can download the Surfboard Central app and follow the setup instructions provided. During the process, you may be asked to contact your Internet Service Provider (ISP) to activate the gateway by providing the HFC MAC ID. If your ISP offers a self-activation option, you can try that as well.

Please note that to complete the setup in the Surfboard Central app, the gateway must be activated through your ISP. Additionally, when connecting to the Wi-Fi network, you need to have an active internet connection.


plemans
Juggernaut
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  • Juggernaut
  • December 31, 2025

Or you can set it up through the browser method of install. I prefer that method as you have a lot more things that can be changed through the browser.