New G20 arrives this past Wednesday. Hook it up through Xfinity assistant.
Thursday, all is well.
Friday Intermittent connections issues. On the phone with Xfinity for hours, they’re sending a guy out on Monday.
I’ve read the other forum posts, this is a common occurrence. Only, it’s Sunday right now and my G20 has been solid blue for the past couple hours. I just had to factory reset the gateway.
On Wednesday I set up the G20 through the web app, then logged into the G20’s GUI interface separately using the Brave browser. Deciding I didn’t want an app to override my access to a G20 I had direct access to, I requested to have my app account deleted.
Incoming conjecture: deleting the app account interfered with local account management creating frequent modem reboots.
For me the tell-tale sign the issue was with the G20 and not Xfinity was that when I logged into the GUI web access on Friday, “Wi-FI” was red-x’d out at the top, as were the 2.4GHz and 5GHz radios (under “Primary Home”). This despite being able to connect via Wi-Fi during periods where my signal was solid. I opted for a factory reset to rule out if my wonky initialization protocol was the cause. After reset I initialed only through the GUI interface (all radios now showing in the green). Then, to test, I set up the app, choosing the option of already set up via GUI.
Everything works now. I hope it all still works tomorrow. If so, the initialization process is sensitive and can cause conflicts between app and GUI if not handled exact.
I hope this helps someone regain control of their G20 and/or help identify and avoid future issues.
