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G20 Router broadcasting random wifi names

  • September 9, 2025
  • 2 replies
  • 72 views

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I recently factory reset my g20 router (I've done it many times before) but instead of seeing the generic "E09-G20" device name listed on the public wifi list to restart the router setup process, I saw a bunch of wifi names like "wave_10" or "wave_11", etc. 

 

I figured that it must've been my Arris, and I was able to successfully login to one of them to restart the process of changing my Arris interface settings on the website. I successfully set up my 2.4ghz and 5ghz channels, and on the network list on the website, I successfully disabled the other random wifi channels named "wave", etc. However, on the public wifi broadcasting list, visible on my phone or desktop computer, I still see two channels named "wave_22 and "wave_44". They aren't listed on my Arris router homepage, and the interface website only shows my 2.4ghz and 5ghz networks as being active. However, it appears that anybody can connect to these two random wifi channels that are being broadcast to the public. If these two extra channels don't even show up on my Arris interface, how can I disable them?

Best answer by SURFboard Moderator

We recommend restarting the Wi-Fi module through the interface by navigating to: Troubleshooting > Restart/Restore > Restart Wi-Fi & Router.

Please make sure that the coaxial cable is disconnected during this process for best results.

 

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2 replies

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We recommend restarting the Wi-Fi module through the interface by navigating to: Troubleshooting > Restart/Restore > Restart Wi-Fi & Router.

Please make sure that the coaxial cable is disconnected during this process for best results.

 


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  • Author
  • The Many
  • September 12, 2025

We recommend restarting the Wi-Fi module through the interface by navigating to: Troubleshooting > Restart/Restore > Restart Wi-Fi & Router.

Please make sure that the coaxial cable is disconnected during this process for best results.

 

Thank you. That fixed it!