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G20 says device is not capatible with Cox

J
The Many
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I have tried to change to the device and Cox flags it as not supported. When I have them do it by phone it will not connect to the internet. 

Best answer by SURFboard Moderator

As ​@plemans mentioned the G20 is compatible with COX communications and please refer to the link below, where you can find the compatibility list for COX communications

http://arris.force.com/consumers/articles/General_FAQs/Service-Provider-Modem-Compatibility-List

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plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • February 2, 2025

they literally have a support page for it on their site. 

https://www.cox.com/residential/support/arris--surfboard-g20.html

Maybe try a different rep at cox as the one you were talking to probably didn’t have a clue. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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As ​@plemans mentioned the G20 is compatible with COX communications and please refer to the link below, where you can find the compatibility list for COX communications

http://arris.force.com/consumers/articles/General_FAQs/Service-Provider-Modem-Compatibility-List

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