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G20 - Slow speed internet connection


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Not tech savvy. Purchased a G20 at the recommendation of Best Buy for gaming. I have a 600mbps plan. I'm only getting 6 download and 1 upload after swapping my previous router-modem. Talked to ISP and they're not sure. Is there a setting I need to change? I didn't see one on the website for the modem-router. Any help would be appreciated. Thanks. 

Best answer by SURFboard Moderator

Since you are experiencing slow Wi-Fi speed, I would suggest changing the Wi-Fi channels and monitoring the performance for 24 hours.

http://arris.force.com/consumers/articles/General_FAQs/G18-G20-Changing-the-Wi-Fi-Channel

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4 replies

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Since you are experiencing slow speed on G20, is it through a wired or wireless connection?

Only with specific devices or all the devices are affected?


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  • Author
  • The Many
  • 1 reply
  • January 3, 2025

It is wired with a coaxial cable. It is through all the devices. On both 2.4 and 5.


Forum|alt.badge.img+42

Since you are experiencing slow Wi-Fi speed, I would suggest changing the Wi-Fi channels and monitoring the performance for 24 hours.

http://arris.force.com/consumers/articles/General_FAQs/G18-G20-Changing-the-Wi-Fi-Channel


plemans
Juggernaut
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  • Juggernaut
  • 2214 replies
  • January 4, 2025

got a copy of the cable connections page and event logs? if wired and wireless are slow, then you need to start back at basic and check the connections


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