Hi there. I set up custom network names, but then had to reset the modem - causing the network names to revert back to the original names. However, the app still shows the custom network names - but everything else shows the originals. How can I get the app to revert back?
Solved
network names dont match the app
- The Many
Best answer by SURFboard Moderator
Once your app is set up, it stays synced with the gateway. However, if you perform a factory reset on the gateway, the app will lose its synchronization. This happens because the gateway reverts to its default settings, while the app remains stuck on the last configured settings.
To resolve this, you’ll need to set up the app again. First, remove the device from the app, then redo the setup process.
Please refer to the link below for instructions on how to remove the device from the app:
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Once your app is set up, it stays synced with the gateway. However, if you perform a factory reset on the gateway, the app will lose its synchronization. This happens because the gateway reverts to its default settings, while the app remains stuck on the last configured settings.
To resolve this, you’ll need to set up the app again. First, remove the device from the app, then redo the setup process.
Please refer to the link below for instructions on how to remove the device from the app:
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.