Just got my G20-6118. Tried to set up and while the primary green light at bottom lights up, neither my phone, via app, nor computer, will recognize device. I am using DECCA, which is somewhat priority to my community, and only access. On my old Motorola, it works fine, was trying to upgrade. Thanks
Answer
New Install
- The Many
Best answer by SURFboard Moderator
If you’re referring to changing the Wi-Fi credentials, you can do it in two ways: either through the web interface or via the Surfboard Central app, if you have it set up.
Please find the steps below to change the network credentials through the web interface:
http://arris.force.com/consumers/articles/knowledge/G18-G20-Changing-the-Wi-Fi-Name-and-Password
To change the credentials using the Surfboard Central app, follow the instructions in this link:
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- Wi-Fi Warriors
Could you please let us know the name of your internet service provider?
Also, is your internet connection delivered via coaxial cable or fiber optics?
- The Many
I did finally get the install done. I am using the only company allowed in my area, and it is DECCA. It comes via coax. My next issue is how to I change the password of the device?
- Wi-Fi Warriors
- Answer
If you’re referring to changing the Wi-Fi credentials, you can do it in two ways: either through the web interface or via the Surfboard Central app, if you have it set up.
Please find the steps below to change the network credentials through the web interface:
http://arris.force.com/consumers/articles/knowledge/G18-G20-Changing-the-Wi-Fi-Name-and-Password
To change the credentials using the Surfboard Central app, follow the instructions in this link:
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