Arris G20 combo. Can’t set up via app cause the app is rubbish and doesn’t work at all. I can only get so far, and it fails when it wants me to log into the network using wifi when I AM LOGGED IN WITH Wi-Fi to THE NETWORK. Spent over 2 hours fighting and troubleshooting til I realized it’s rubbish and not to be used. However, when I reset everything and tried to log in to the web portal, I cannot do anything there either, as it wants an email and password I don’t have, and there is no option TO SET ONE UP. The whole process is not user-friendly at all when things fail or you get errors, you’re left out to dry. I can’t do anything, all I want to do is change my network name and password from the default...But I can’t even log in anywhere or set up an account.
Nothing Works
- Wi-Fi Warriors
We apologize for the inconvenience caused!
If you haven't set up the GUI before, we need to verify if the GUI is misconfigured. The Surfboard Central app pairs with the gateway and syncs with the web-based interface (GUI) as well.
If, after the reset, the interface prompts you to enter an email address and password, it indicates that the reset was not completed correctly.
You should see the ARRIS interface page (GUI). If the page asks you to create a password, the modem is not misconfigured. In this case, restart your mobile phone and start the setup on the app again.
If the GUI page asks for an email address and password for login, it indicates the page is misconfigured. We recommend performing a factory reset. Hold down the reset button for at least 20 seconds and then release it to reset the gateway. Wait for it to boot up.
After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.
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