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Question

Surfboard Gateway G18

J
The Many
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Hi!

I am trying to get this modem registered, and it’s telling me the model and serial number aren’t matching.

I need this fixed please.

 

Justin

This topic has been closed for replies.

5 replies

S
Wi-Fi Warriors
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We apologize for the inconvenience caused to register the product. For further assistance, we have reached out to you through a private message

SURFboard Community Moderator Team
J
1 person likes this
  • J
    Jspfautz
J
The Many
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  • JspfautzThe Many
  • The Many
  • 2 replies
  • June 30, 2025

I'm having the same issue?  Serial number and model don't match..

S
Wi-Fi Warriors
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Jspfautz wrote:

I'm having the same issue?  Serial number and model don't match..

Could you please help us with your product’s model number?

SURFboard Community Moderator Team
M
The Many

I am having the same problem. The model (G18) serial number listed on the modem keeps being rejected. Please help

S
Wi-Fi Warriors
Forum|alt.badge.img+42
michael Patch wrote:

I am having the same problem. The model (G18) serial number listed on the modem keeps being rejected. Please help

We apologize for the inconvenience caused to register the product. For further assistance, we have reached out to you through a private message

SURFboard Community Moderator Team

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