despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out. I use an ethernet connection to the router, and the ISP is Sparklight. This is very disconcerting, since I am often teaching online when it happens! I have rebooted the router numerous times, checked all cables, etc.. I can’t seem to get through to “customer support” either. I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.
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