Ethernet works, but I don't see WIFI. Friends see “my” WIFI on their computers/smart phones. (I don't have a smart phone)
When I log in to Surfboard, it says unsupported Browser.
Best answer by SURFboard Moderator
View originalEthernet works, but I don't see WIFI. Friends see “my” WIFI on their computers/smart phones. (I don't have a smart phone)
When I log in to Surfboard, it says unsupported Browser.
Best answer by SURFboard Moderator
View originalHello William Kapaun,
May I know on which device you don’t see Wi-Fi?
Which browser are you using? Have you tried to test other browsers like Firefox, Edge, Opera…?
Also, when you get that message, you do not see any other information on the page, like “Advanced”, “Show Details”, “More Information”?
Thanks for the reply in advance.
Toshiba Satellite L755 (Pentium) laptop & Windows 7. (Windows 7 is in the title of my question)
I didn’t see it in Firefox or Edge.
Ethernet works fine.
Xfinity is my provider.
Wireless is seen on my friends newish laptop and 2 friends cell phones.
It’s somewhat moot now I hope. A friend is giving me his wife’s hand me down laptop in a couple days.
It’s a bit newer. Mine is 12 years old. It pretty much does what I need to get done.
I purchased my own modem as not to pay $14/mo. to Xfinity for their Cisco DOCIS 3.0 modem.
I’m guessing DOCIS 3.1 and Windows 7 may be the issue?
Hello William Kapaun,
I usually suggest changing the security type. There’s two ways of doing it:
The G34/G36 supports WPA3 security for added security capabilities to protect client devices in the home network. The default Wi-Fi security mode in the G34/G36 is WPA2/WPA3 Mixed and this is recommended setting to support legacy WPA2 and WPA3 enabled client devices. Some older WPA2 enabled Wi-Fi client devices are not able to connect to the Wi-Fi network with Mixed security settings. If the older WPA2 Wi-Fi client devices cannot see the SSID, they are not Wi-Fi 6 (AX) compatible.
Resolution:
Please apply the following resolutions to address compatibility with older Wi-Fi clients.
Change the Security Mode to WPA2 in the SB Central App
Change the Security Mode to WPA2 in the Web Manager
Let us know if this helped.
what wireless chip is in your laptop?
And what driver is it running?
(you can find that out by going into your device manage in windows and selecting the wireless chip)
Many older wireless cards had issues with wireless AX. Some manufacturer’s updated their drivers to support AX (when there were issues) but not all did. And they didn’t always update them in windows update. So its worth figuring out what wireless card is in the computer and its driver.
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