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Question

5G works, 2.4 doesn't

  • January 7, 2026
  • 1 reply
  • 18 views

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I just swapped out on old cable modem for a G36.  Everything seemed to be working the first few days. Then Spectrum internet went out in my area. Called Spectrum, they said everything was now fine on their end. Eventually the 5G network came back, but nothing connects to the 2.4 network. I have some items that can connect to 5G. I really don’t want to go through all the items connected to 2.4 and switch them over to 5G or replace them with items that work on 5G. What do I need to do?

1 reply

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We recommend restarting the Wi-Fi module through the interface by navigating to: Troubleshooting > Restart/Restore > Restart Wi-Fi & Router.

Please make sure that the coaxial cable is disconnected during this process for best results.