I factory reset my Arris G36 router/modem to default login : admin/passowrd.
When I attempt to reset it up, it only prompts me to update the password.
When I try to login in with the new password: admin/new password. It says invalid credentials.
I input modem/SN on the support website and it tells me my warranty expired last year.
Does this mean they will no longer provide me with support for my product?
Please I am in desperate need of your assistance.
Thank you for your time.
Best answer by SURFboard Moderator
Even if the warranty has expired, we currently still support the product.
When you factory reset the G36, the web-based interface (GUI) will revert to its default settings. Since you mentioned creating a password for login, please make sure it includes an uppercase letter, a lowercase letter, a number, and a special character. Make sure to note down the password. If you are confident that you are entering the correct password, I suggest trying a different browser and clearing the cache and cookies.
Even if the warranty has expired, we currently still support the product.
When you factory reset the G36, the web-based interface (GUI) will revert to its default settings. Since you mentioned creating a password for login, please make sure it includes an uppercase letter, a lowercase letter, a number, and a special character. Make sure to note down the password. If you are confident that you are entering the correct password, I suggest trying a different browser and clearing the cache and cookies.
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