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Arris model G36

  • October 20, 2025
  • 1 reply
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The WPA3 security setting is incompatible with my Sleep Number bed, making it impossible to establish a wifi connection.  I try to log in to 192.168.0.1 so I can change it to WPA2, and it tries to redirect to a secure site but then fails.  Does anyone know how to get around this?

Best answer by SURFboard Moderator

Most IoT devices connects using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network

Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.

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1 reply

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Most IoT devices connects using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network

Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.