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Answer

Arris surfboard G34

  • June 14, 2025
  • 1 reply
  • 37 views

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My HP Photosmart 6520 printer will not connect wireless to my G34. 
I enabled “allow all” on my filters and I manually added it using the MAC address and it still won’t connect. 

Best answer by SURFboard Moderator

Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network

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1 reply

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Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network