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arris surfboard g36 no internet

  • 10 January 2024
  • 2 replies
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No wifi. Worked before the storm, xfinity service provider said internet restored 10 hours ago, xfinity tech said the wifi should work after they troubleshot and since it’s not to contact arris about the surfboard g36

Best answer by SURFboard Moderator

Hope your G36 started to work, if still unable to connect internet. Please contact for further information arris.com/consumersupport 

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2 replies

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Is your modem still connected to power and coax?

What is the LED light status on the modem?

 


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Hope your G36 started to work, if still unable to connect internet. Please contact for further information arris.com/consumersupport 


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