I own a DOCSIS 3.1 gateway G34 with 1.04 firmware known for intermittent connectivity issues that are fixed by 1.05 firmware. This device is on the Approved Device List from Breezeline. 1.05 has been out for 3 years and is stable. However despite the DOCSIS mandate Breezeline customer service refuses to manually update the firmware saying any new firmware will be automatically pushed and my only solution is to ditch my gateway and rent ISP’s gateway and pay monthly rental fees.
The connectivity drops predictably every few days, probably by algorithm to encourage me to rent their equipment.
Do you see this behavior at Breezeline or other ISP? Is there a tool to exam and document the connectivity issues are man-made by Breezeline?
Is this a legitimate case to file a complaint with FCC or class action?