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Question

Breezeline ISP refuses to push newer firmware to G34

  • December 30, 2025
  • 2 replies
  • 44 views
S
The Many
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I own a DOCSIS 3.1 gateway G34 with 1.04 firmware known for intermittent connectivity issues that are fixed by 1.05 firmware.  This device is on the Approved Device List from Breezeline.  1.05 has been out for 3 years and is stable.  However despite the DOCSIS mandate Breezeline customer service refuses to manually update the firmware saying any new firmware will be automatically pushed and my only solution is to ditch my gateway and rent ISP’s gateway and pay monthly rental fees.

The connectivity drops predictably every few days, probably by algorithm to encourage me to rent their equipment.

Do you see this behavior at Breezeline or other ISP?  Is there a tool to exam and document the connectivity issues are man-made by Breezeline?

Is this a legitimate case to file a complaint with FCC or class action?

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2 replies

S
Wi-Fi Warriors
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Could you please confirm your subscribed internet speed plan? Also, could you explain how the gateway is rebooting on its own?

Are the internet drops happening only over Wi-Fi, or are you experiencing them with wired connections as well?

If the issue is only with Wi-Fi, please ensure that the G36 modem/router is placed in an elevated position and away from obstacles like concrete walls or microwave ovens, as these can interfere with the Wi-Fi signal and weaken the connection.

If the issue occurs on both Wi-Fi and wired connections, we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.

Please refer to the link below for instructions on how to check your cable signal levels:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Cable-Signal-Levels

The cable signal levels displayed on the interface page reflect the signals being transmitted by your Internet Service Provider (ISP).

If you notice that these signal levels are outside the recommended range, we suggest contacting your ISP to have them reviewed and adjusted accordingly.

While ISPs may have their own approved signal ranges, for this gateway to function properly, the signal levels must align with the acceptable values outlined in the reference article provided.

SURFboard Community Moderator Team
S
The Many
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  • surfingboyThe Many
  • Author
  • The Many
  • January 7, 2026

The Breezeline plan is Fiber Ultrafast 500Mbps. The G34 gateway does not reboot on its own. When it goes down, all the WiFi networks go down with “unable to join network” error on devices attempting to connect.  The wired connection is presumably down also: unable to connect to http://192.168.0.1 using a browser on a laptop with RJ45 ports flashing red when plugged in.  G34 front LED is still blue when it fails.  Rebooting the G34 gateway manually always restores operations.  Cable signal levels are all within normal range after rebooting the gateway. Event log shows 60+ failed DHCP connection attempts in the past 3 hours. The G34 goes down 2-4 times a week.

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