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UPDATE: Pls disregard. I was able to ferret out how to get my printer to connect to the router using steps via the ‘192.168.0.1’ login on my browser.  Success!

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What am I not doing?

My printer is still reading the old service provider’s modem and I can’t seem to access what I need to in order to connect/change the settings to the new SURFboard G36.

When searching for answers on the Arris website, I also tried registering my G36 during steps and Arris cannot match the serial number.  Of course it’s the weekend and the Comm website is difficult for me to navigate to find the appropriate tech-support chat to fix this.

So what do I need to do now to get my printer working and the G36 and printer to recognize each other?  I can go without my printer over the weekend, but come Monday, it’ll be hairy.

I don’t own a smartphone or other device, but have to connect printer to router on a desktop (Mac mini).  My HP M402dw does not have a touchscreen.

May I have some help, please?  TIA

Glad you got it working!


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