I am on a google pixel it states the manager app is no long available for newer versions of android and the surfboard central app will not recognize my password I set up and won’t allow me to enter email address as username. States it can’t verify or credentials are wrong. I’ve reset the modem approximately 4 times today alone trying to troubleshoot. Maybe add the option to enter email instead of username? I’m not sure what else could be causing it.
Solved
Cannot connect with surfboard app G34
- The Many
Best answer by SURFboard Moderator
Surfboard central application is not only for setting up but also helps to check the modem details such as customizing the Wi-Fi credentials etc.
This topic has been closed for comments
- Wi-Fi Warriors
Hello Darkmyst
In this case you can try un installing and re install surfboard central app and if you have different email address you can try using that to login to the interface. After logging in you can follow the steps mentioned on below article to setup surfboard central app.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
- The Many
SURFboard Moderator wrote:
Hello Darkmyst
In this case you can try un installing and re install surfboard central app and if you have different email address you can try using that to login to the interface. After logging in you can follow the steps mentioned on below article to setup surfboard central app.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Does this app only assist in setting up? I thought this app would also allow for changing settings and things of that nature. If that is not the case then Thank you for the information and hopefully I can find a way to manage it when not on site from mobile.
- Wi-Fi Warriors
Surfboard central application is not only for setting up but also helps to check the modem details such as customizing the Wi-Fi credentials etc.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.