I got a new gateway to replace the old one hoping for some quicker speeds and longer range. I called xfinity to activate because the self activate would not work. It wasn't recognizing the hfic. I finally got the wifi to show up on my devices but it shows no internet. Then after about 10 minutes it disappears completely. The front light is a solid blue. None of the ethernet jacks light up. And I tried plugging my computer straight into it with no recognition that it is connected. Is this gateway junk or why can I not connect to it directly?
- Wi-Fi Warriors
- 3577 replies
Was the gateway activated by your internet service provider?
Could you please let us know your subscribed internet speed plan?
Which network disappears, the 2.4GHz or 5GHz, or both?
Does the Wi-Fi name disappear on any particular device, or does it disappear on all devices?
To make sure optimal Wi-Fi performance, please place the modem in an open area and at a higher altitude to minimize Wi-Fi congestion.
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