I have issues with the new G36 dropping connection and followed all of the steps on the questions within this forum. I have Eero setup, as well. My question at this point before I give up is — what is the purpose, or benefit, of "enable combined SSID across all Wi-Fi bands"??
Answer
connections for G36
- The Many
Best answer by SURFboard Moderator
By default, the G36 gateway broadcasts two separate Wi-Fi bands: 2.4 GHz and 5 GHz. When you combine these networks, the two bands are merged into a single SSID, allowing devices to connect to one unified network.
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Users only see one network name (SSID), making it easier to connect devices without choosing between bands.
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Devices can automatically switch between 2.4 GHz and 5 GHz based on signal strength and performance, improving connectivity as you move around.
If you have an Eero system connected to the G36 gateway, you may experience intermittent connectivity issues due to a network conflict. This happens because both the G36 and the Eero router manage DHCP services, which can cause interference.
To resolve this, we recommend one of the following options:
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Enable Bridge Mode on the G36. This disables the G36’s DHCP and Wi-Fi functions, allowing it to act solely as a cable modem. The Eero system will then take over DHCP management and handle all routing functions.
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Set the Eero to Access Point Mode. This disables DHCP on the Eero mesh system. In this setup, the G36 continues to manage DHCP, and the Eero functions as a Wi-Fi extender, simply broadcasting the signal.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
By default, the G36 gateway broadcasts two separate Wi-Fi bands: 2.4 GHz and 5 GHz. When you combine these networks, the two bands are merged into a single SSID, allowing devices to connect to one unified network.
-
Users only see one network name (SSID), making it easier to connect devices without choosing between bands.
-
Devices can automatically switch between 2.4 GHz and 5 GHz based on signal strength and performance, improving connectivity as you move around.
If you have an Eero system connected to the G36 gateway, you may experience intermittent connectivity issues due to a network conflict. This happens because both the G36 and the Eero router manage DHCP services, which can cause interference.
To resolve this, we recommend one of the following options:
-
Enable Bridge Mode on the G36. This disables the G36’s DHCP and Wi-Fi functions, allowing it to act solely as a cable modem. The Eero system will then take over DHCP management and handle all routing functions.
-
Set the Eero to Access Point Mode. This disables DHCP on the Eero mesh system. In this setup, the G36 continues to manage DHCP, and the Eero functions as a Wi-Fi extender, simply broadcasting the signal.
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