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I have a G34 and it is configured to provide both 2.4G and 5G networks. In the router, everything looks fine.  Broadcast network name is checked.

However, the 5G network doesn’t show up as being available on any devices. 

How do I fix this?

In this case we would suggest you to try changing WIFI credentials and also change WIFI channel on the modem interface and then After changing WIFI channel as recommended on the link restart the modem then we would request you to monitor the connection for next 24hrs. Please follow the steps mentioned below to change the WIFI channel.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

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