i contacted comcast.net over five times but still dropped and intermittent wifi and slow nowhere close to 800mps which i pay extra
Answer
dropped and intermittent wifi and slow nowhere close to 800mps
- The Many
Best answer by SURFboard Moderator
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
This topic has been closed for replies.
- Wi-Fi Warriors
Could you please help us with your model number and speed plan which you are subscribed to?
- Wi-Fi Warriors
- Answer
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
- Wi-Fi Warriors
We apologize for the inconvenience. Please try the link below, where you’ll find step-by-step instructions on how to change the Wi-Fi channels for your ARRIS G36 modem:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Changing-the-Wi-Fi-Channel
- The Many
im using chrome and the web interface keeps spinning and does not load could my unit be defective?
- Wi-Fi Warriors
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Make sure your phone, computer, or tablet is connected to the main Wi-Fi network of the gateway before trying to open the web interface.
- Unplug both the coaxial cable and the power cable from the gateway. Then, plug in only the power cable (leave the coaxial cable unplugged).
- Note: Without the coaxial cable, the LED will flash blue, the Wi-Fi network names will still show up, and you can connect your device to them.
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If you can, connect a computer directly to the gateway using an Ethernet cable. This gives a more stable connection, but it's okay if you use Wi-Fi instead.
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Once you're able to log in to the web interface, plug the coaxial cable back in.
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Wait until the LED turns solid blue, which means the internet is working.
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Refresh the web interface page to check if you're still logged in and connected to the internet.
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