Skip to main content
Question

firewall on arris g34 modem

  • March 6, 2026
  • 1 reply
  • 9 views

Forum|alt.badge.img

I cannot connect my smartthings plug to my new arris g34?surfboard router/modem.  
smartthings rep says I need to change it from wpa3 to wpa2.

 

1 reply

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • March 7, 2026

This FAQ goes over troubleshooting and has the link for how to change to wpa2. I’d probably go wpa3/wpa2 mixed mode though. 

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network