Question

G34-2731 Won't connect to HP6525 printer

Printer test results say MAC address filtering is preventing it from connecting. How do I change this?

+41

Did you contact the printer manufacturer?
Thats usually the first step.
Most routers don’t care what connects to it.

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

+42

Usually, it’s not necessary to add the MAC address. Please follow the steps below.

Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.

SURFboard Community Moderator Team

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