Printer test results say MAC address filtering is preventing it from connecting. How do I change this?
Printer test results say MAC address filtering is preventing it from connecting. How do I change this?
Best answer by SURFboard Moderator
Usually, it’s not necessary to add the MAC address. Please follow the steps below.
Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.
Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:
Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.
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