I have a brand new G34 modem/wifi router that’s not even a week old. Worked great for first two days. Now everyday I loose internet connection but I still have a blue light on my modem. I unplug It for a few minutes and then it’ll work again.
Answer
G34 dropping internet
- The Many
Best answer by SURFboard Moderator
Could you let us know who your internet service provider is and the internet speed plan you are subscribed to?
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Could you let us know who your internet service provider is and the internet speed plan you are subscribed to?
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
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