hello how do i perform the G34 firmware update my ISP said that it failed to go thru and i dont know what to do please help they send me this to show me

hello how do i perform the G34 firmware update my ISP said that it failed to go thru and i dont know what to do please help they send me this to show me
Best answer by plemans
It isn’t something the home user can fix. The firmware is part of the ISP’s provisioning when they setup it up. Its not something the end user or arris can push.
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