You have claim to have sent a firmware update but my connectivity drops more than ever in the last month. You keep responding to customers that if the service provide claims you (SURFBoard) need to push us a firmware update they do not know what they are doing. This maybe true in some cases but I can assure you that is not the case every time. I have a close CTO friend who indicates that either your firmware update did not provide cross the board solutions or that you keep pushing updates that auto reboot and unfortunately you keep sending them in the middle of my workday.
We are unable to check the version of the firmware because your app is junk. It doesn’t remember you if you don't log in all the time and then forces you to start by installing instead of logging in. Then once you start the process you can not get out of it as none of the screens have Xs or back buttons they only have ? in the upper right hand corner. Even if I could get to see what version I have on my modem its impossible to find what version is active for my model on your poorly designed website. Instead of trying to sell new modems make a section for your existing customers to find information about the modem they have already spent $300 on. These are things that people complain to the BBB over.