I have an unknown device connected to my device that I suspect is not in my household. I have tried to block it but it still shows up in my Connected Devices list and I can still see a connection.
I need it removed, please.
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Blocking the device is one of the option to remove devices showing under connected device list and once the device is blocked you won't be able to access internet on that device by connecting to modem wifi network. In this case to isolate the issue could you please confirm on using which functionality you blocked the devices and is this on Surfboard central app or on the modem web GUI or the web interface?
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