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despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out.  I use an ethernet connection to the router, and the ISP is Sparklight.  This is very disconcerting, since I am often teaching online when it happens!  I have rebooted the router numerous times, checked all cables, etc..  I can’t seem to get through to “customer support”  either.  I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.

So you have intermittent connection issue even with direct connection and also with Wi-Fi. In this case we need to check the cable signal level on the modem GUI to isolate the issue and

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

For Wi-Fi you can also try changing Wi-Fi channel to avoid interference and that will also help you in getting internet consistently, please do follow the steps mentioned on the below article to change Wi-Fi channel and  After changing Wi-Fi channel as recommended on the link restart the modem then i would request you to monitor the connection for next 24hrs.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

If the modem is under warranty you can reach out to Arris.com/consumersupport to get phone support.

I will check this as soon as I can and see.  Thank you.  I just got ntoified of your response.

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